Refund policy
Return policy
Since shipping to and from Palestine is a tricky and expensive process we do not accept returns unless the product is damaged.Furthermore, the โJalaqa printsโ collection products are printed, sewn, and shipped by demand through our warehouses worldwide! by our team, especially for you.ย
This is why You must use the size guide before making any purchase so that the size fitsย
Please note that some product measures may be smaller or larger depending on the fabric used.
Link to measuring guide:
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. Youโll also need the receipt or proof of purchase.
To start a return, you can contact us (with a photo if possible of the damaged products)ย at goldpandaal@gmail.com.
And we will start the process then.
If your return is accepted, weโll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any further questions at goldpandaal@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once weโve received and inspected your return, and let you know if the refund was approved or not. If approved, youโll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at goldpandaal@gmail.com.
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Measuring guide
https://www.youtube.com/watch?v=3ZSfY87v6pM&ab_channel=DanielaTabois
How to measure your waist:
- Remove your shirt. (if possible)
- Keep your back straight.
- Feel the area between your hips and ribs.
- Begin your measurement there.
- Measure parallel to the ground the length of your back and front.
- Take note of your size.
How to measure your bust:ย
- Measure your bust around the fullest part of your chest with your arms at your sides.
- Stand straight with your feet together.
- Wrap the tape measure around the desired area under the armpits.
- Make sure itโs snug, but not too tight.
- Write down your size.
How to measure your hip:
High hips โ This really depends on your body type. Itโs the circumference of your hips, approximately 7 inches below your natural waistline.
Low Hipsโ- Measure around your hips, between your iliac crest and groin, and around the largest part of your buttocks.
- Measure both areas with your tape measure. Maintain a parallel line with the ground.
- Mark the intersection.
- Document the results.